Alaska Airlines reported a significant IT outage on Monday, resulting in widespread disruptions, including delayed flights and a temporary ground stop in Seattle.
Details of the IT Outage
The airline confirmed in a statement to Reuters that it had issued a ground stop for arrivals in Seattle, which lasted approximately two hours. Although the issue has been resolved, Alaska Airlines anticipates some residual impacts on its operations moving forward.
User Complaints and Response
On Sunday night, Alaska Airlines acknowledged the outage on its X account, noting that multiple users had reported difficulties accessing the airline’s website and app. The airline clarified, “This was not a cyber attack or any kind of unauthorized activity. It was a certificate issue that impacted multiple systems.”
Historical Context
This incident follows a similar disruption in April when Alaska Airlines was forced to halt all flights due to complications arising from a system upgrade designed to calculate the weight and balance of its planes.
Conclusion
While Alaska Airlines has resolved the recent IT outage, the incident underscores ongoing challenges with its technological infrastructure. As the airline works to minimize the impact on passengers, it remains focused on ensuring smoother operations in the future.
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